How do I...

To make your life easier, here is some useful information about your group insurance plan.

If you already have an account in My Client Space because you have or had other products with iA Financial Group (e.g., a group retirement savings plan, an individual life insurance contract), you will be able to sign in by following these instructions:

If you have never created an account in My Client Space, see next section.

Go to ia.ca/registration.

Then click on "Client". Two options are available to you:

1. Quick registration

With Verified.Me, an authentication service developed by SecureKey Technologies Inc., you can confirm your identity through your financial institution.

  • Click on “Continue with Verified.Me”
  • Choose your financial institution and follow the steps to create your account

Important: the data used to identify yourself is encrypted.

2. Traditional registration

This registration can be done with an activation key. A few days before your new plan takes effect, iA Financial Group will send you an activation key by mail along with your group benefit card. Please note that you will not receive an activation key or a group benefit card if you opted out of health and dental benefits.

  • Click on “Register” under the “Traditional registration” option
  • Enter your first and last names, date of birth and home postal code, and click on “Continue”
    – If you have an activation key: enter your activation key and click on “Continue”
    – If you do not have an activation key: click on “I don’t have this information”. Choose how you would like to receive your activation key (if iA Financial Group does not have your email address on file, you will receive your activation key by mail)
  • Follow the other steps to finish creating your account
 

Once your account is created, go to ia.ca/myaccount and sign in.

To find out more about your group insurance file, you can:

For medical and dental expenses or for health accounts

Using My Client Space or iA Mobile, you can submit all your claims online if the expenses incurred are covered by your group insurance plan.

  • you’ll have instant access to the status of your claims
  • you'll get your reimbursements faster, due to direct deposit
  • you can easily submit photos of the receipts requested
  • you won’t have to fill out or mail any paper forms

Did you know that you can also have your pharmacist, dentist or healthcare provider submit your claim directly to iA Financial Group? Many of them can do this.

For other claims

(if these expenses are covered by your group insurance plan)

  • Out-of-province emergency medical expenses
  • Disability
  • Critical illness, death, accidental dismemberment

See the Group Insurance section on ia.ca for forms to complete.

For a disability claim, contact your plan administrator to find out the procedure you need to follow.

If you, your spouse or dependent children are covered by more than one group insurance plan for health and dental benefits, there are guidelines to help you receive the maximum eligible benefit payable under your plans.

Refer to the Coordination of benefits guide available in the Forms and Guides section on ia.ca under Guides and Brochures.

Registering for direct deposit enables you to receive reimbursements for your medical and dental care expenses directly in your bank account. With the notification, you’ll receive an email to let you know your claims have been processed. You can register for both services in My Client Space or the iA Mobile app.

How to sign up:

  1. Sign in to My Client Space
  2. Click on your group insurance plan
  3. In the left-hand menu, click on Direct deposit and notification
  4. Enter your banking information and email address

Please contact your plan administrator to change:

  • Your insurance coverage following a life event (marriage, birth, divorce, separation, etc.)
  • Personal information such as your address and/or email address

Your plan administrator will explain which form to complete and the procedure to follow.

You can find many group insurance documents (forms, guides and brochures):

For more information about our digital services

Refer to the Make your life easier with our digital services brochure available in the Forms and Guides section on ia.ca under Guides and Brochures.